Refunds & Returns Policy
Easy Returns Within 14 Days
If you're not fully satisfied with your purchase, you can return the product within 14 days of delivery for a full refund, with no hassle and no questions asked. Your satisfaction is our top priority.
Our return policy allows you 14 days from the date of receiving your item to initiate a return.
To begin the return process, please reach out to us at info@carplaydepot.com. After that we will send the Return Label with the replied email. Returns sent without prior authorization will not be accepted.
Please ship the package using USPS or UPS and provide us with the tracking number.
Car Play Depot
2817 Wyndham Ct.
West Lafayette Indiana 47906 USA
Phone Support: (765)490-4398
Email Support: info@carplaydepot.com
Refund Processing:
After we receive and verify your return, we will promptly process your refund. You can expect the refund to be completed within 5 business days from the time we receive the returned item at our warehouse. We appreciate your time and strive to make the refund process as smooth as possible.
No Restocking Fees:
We don't impose and restocking fees on your return products. Your satisfaction matters most, and we want to make the return process as straightforward as possible for you.
Order Modifications and Cancellations:
We recognize that situations can change, so we provide a 24-hour window for you to modify or cancel your order. Just contact us, and if your order hasn't yet begun processing, we'll gladly accommodate your request without any hassle.
Damages and issues
Upon receiving your order, please check it carefully and reach out to us right away if the item is defective, damaged, or incorrect. This allows us to assess the situation and resolve the issue promptly.
Consumer Complaint - Faulty Product
We stand by the quality of our products, but we recognize that problems can sometimes occur. If you notice any manufacturing defects or damages caused during shipping, please contact us within 24 to 48 hours of receiving your order. Our team will work with you to find the best solution and address your concerns as quickly as possible.
Dedicated Customer Support:
Our committed Customer Service Team is ready to support you at every stage. Whether you have questions about returns, need help with an exchange, or want to check on your order, we're just an email away.
Click Here to Contact Us
Customer Service Hours:
Operating Hours: Monday - Sunday 9:00AM - 4:00PM (EST)
Chat: Monday - Sunday 9:00AM - 4:00PM (EST)
Car Play Depot
2817 Wyndham Ct.
West Lafayette Indiana 47906 USA
Email Support: info@carplaydepot.com
Phone Support: (765)490-4398
